A week or so ago, I had this conversation on the phone….
“Hello. I have a ticket to your concert in X. I don’t want it anymore, and want a refund.”
This is five days out from the concert, by the way.
“I’m sorry, but there are no refunds. It says so on the website. You can sell it on to someone else, if you like – the person who turns up with the ticket doesn’t need to be the same name as the person who bought it. Sorry about that.”
This seems fair to me, in a number of ways. I am the person who does everything for the concerts, and I don’t have time for refunds. Also, I have guaranteed a fee to my other musician – I need to know that the money will be there. I have other expenses involved as well, so it’s all a financial juggle.
On the other end of the phone….”Sigh.”
I’m sorry, did you just sigh? A $25 ticket that I’ve just told you you can hand on, or resell and you’ve just SIGHED?? Do you have any idea how that makes me feel?
“Well, I bought this ticket AGES ago. How am I expected to keep this date free for all this time?”
I don’t know, lady. Perhaps like you keep doctor’s appointments free? The funny thing is this. I know many people who would snap up that ticket. The concert has been sold out for weeks, and I’ve got a number of requests for it. But after the sigh, I’m not doing anything. I’m sorry for your inconvenience, and maybe you’ve had a bad day. You’ve got shouted at at work, maybe. Or someone has driven into the back of you. But you know that you are talking to the concert organiser and player, and you’ve just made her feel like shit. So you can sort out your problem.
“Sorry I can’t help you further. Feel free to pass it on, if you’d like.”
“This doesn’t help me at all.” And she hangs up.
I am left looking at my handset. And shaking my head in disbelief.