I’ve now done two live-streams in a row. There’s a lot of things that have to go on in the background before each concert, but Ben (aka long-suffering-husband and all-round tech whizz) and I have kinda got a system going. I’ve lost count of all the concerts we’ve streamed now.
There are checks and double-checks of things like email addresses, and sending out links and programs. (Actually, probably knowing Ben, there are triple-checks – but I only know of the doubled ones…)
And we get these emails more than I’d like… “I’ve not got the link yet. Send again.” or “This happened last time – no email from you.” There’s no please, or thanks when it’s sent. Nearly every time, we find there’s a wrong email address put in – some kind of typo. Here’s the thing – it’s not a typo we’ve done.
Now, both Ben and I are really happy to help. But just sometimes, it’d be nice to get someone maybe thinking it could be a problem their end. Or even just a ‘please’. In fact, I’d even take a thank you afterwards.
So – here’s my little plea. If this happens to you, with anything – any small business, if you are polite, or even perhaps a little self-deprecating, it’s so much more pleasant for the other person to help you.
And please, check your email address.